fb33's Privacy Policy — Your Data Is Our Responsibility
This policy explains in detail how your personal information is collected, stored, and protected.
This privacy policy applies to users of the fb33 platform. When you use the fb33 website, open an account, or use our services, you are considered to have accepted the terms of this privacy policy. Please read this document carefully.
We believe that protecting your personal information is a fundamental right. fb33 always uses SSL encryption and modern data security technology to keep your data safe. In this policy we are being fully transparent about what information is collected, why it is collected, and how it is used.
Your Data Rights at a Glance
Right to Access
You have every right to know what information we hold about you. Upon request, we will provide that information to you.
Right to Correction
If any of your information is incorrect or outdated, you can have it corrected. Contact our support team and we will update it for you.
Right to Deletion
In certain circumstances you may request that your personal information be deleted, which we will process in accordance with our legal obligations.
Right to Object to Processing
You may object to marketing messages or certain types of data processing, and we will respect your request.
Right to Data Portability
You may request a copy of your information in a common format, which you can save or use yourself.
Right to Lodge a Complaint
If you have any concerns about how your data is managed, you may file a complaint directly with us or with the relevant authority.
What Information We Collect
fb33 collects only the information necessary to operate our services. We never collect unnecessary or excessive personal information.
1.1 Registration & Account Information
When you open an account with fb33, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Documents required for identity verification (National ID card or passport)
- Your chosen payment method details (bKash, Nagad, Rocket, Upay, or bank account)
1.2 Automatically Collected Information
When you use our website, some information is collected automatically:
- IP address and device information
- Browser type and operating system
- Site usage patterns and log data
- Cookie and session information (see details below)
1.3 Transaction Information
We securely store records of all transactions related to deposits, withdrawals, and gaming activity. This information is essential for financial security and fraud prevention.
Why We Use Your Information
fb33 is fully transparent about the purposes for which it uses your information. We never sell your information to third parties without your consent.
- Account management and verification: Confirming your identity and keeping your account secure.
- Payment processing: Completing deposit and withdrawal transactions safely and promptly.
- Customer support: Resolving any issues or questions you have; our support team is available 24/7 in Bengali and English.
- Fraud prevention: Detecting unauthorized access and suspicious activity on accounts.
- Legal compliance: Retaining necessary information in accordance with applicable laws and regulations.
- Service improvement: Analyzing user experience to further improve the fb33 platform.
- Relevant communications: Sending important updates and information according to your preferences.
Data Storage and Security
fb33 maintains the highest technical standards for protecting your data. Our servers are secured with SSL encryption and data transmission is always encrypted.
3.1 Security Measures
- Use of advanced SSL/TLS encryption technology
- Sensitive information stored in encrypted form
- Regular security audits and updates
- Firewall protection against unauthorized access
- Staff data access controls and training
3.2 Data Retention Period
We retain your information only for as long as necessary. Even after an account is closed, information may be kept if legal obligations require it. However, unnecessary information is deleted on a regular basis.
Sharing Information with Third Parties
fb33 never sells your personal information or shares it unnecessarily with third parties. However, information may be shared in the following limited circumstances:
- Payment processing services: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Identity verification services: With authorized service providers to complete the KYC process.
- Legal authorities: Where required to comply with a court order or a legitimate legal demand.
- Technology service providers: Trusted technology partners who assist in operating the platform — they operate under strict confidentiality agreements.
In all of the above cases, before sharing information we ensure that the receiving party complies with appropriate security standards.
Cookie Policy
The fb33 website uses cookies. Cookies are small data files stored in your browser. They help improve your browsing experience.
5.1 Types of Cookies
- Essential cookies: Required for the core operation of the website; the site does not function properly without them.
- Functionality cookies: Help remember your preferences and settings.
- Analytical cookies: Used to analyze site usage and improve services.
5.2 Cookie Controls
You can accept or decline cookies by changing your browser settings. However, disabling certain essential cookies may mean that some features of the website do not work properly.
Protection of Minors' Information
fb33 is a gaming platform for users aged 21 and above only. We do not knowingly collect any personal information from minors. If a user provides a false age at registration and this is later proven, the account will be closed immediately and the related information will be securely deleted.
We ask parents to monitor their children's internet use. If you have information about an account belonging to a minor, please notify us at [email protected].
International Data Transfers
fb33's servers and data infrastructure may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:
- Adequate data protection measures are in place at the destination.
- Data transfers are conducted in accordance with international data protection standards.
- Third-party service providers are contractually bound to comply with fb33's privacy standards.
Exercise Your Rights
To exercise the rights described above, you simply need to contact us. We will process your request as quickly as possible.
- To view or correct your information, email us at [email protected].
- To request data deletion, send your request along with identity verification.
- To stop marketing communications, use the "Unsubscribe" option in any email or let us know directly.
- Data portability requests can be made through our support channels.
fb33 always respects your rights and takes every request you make seriously.
Policy Changes and Updates
fb33 reserves the right to update this privacy policy when necessary. If any significant changes are made, we will publish a notice on the website or inform you at your registered email address. If you continue to use fb33 after a policy change, you are considered to have accepted the updated policy.
We recommend that you visit this page regularly so you can stay informed about the latest changes.
Responsible Gaming and Data Management
fb33 takes responsible gaming very seriously. Information about your gaming behavior is used solely for your protection — never for advertising purposes. If we detect concerning gaming patterns, we may contact you or inform you about self-restriction options. To learn more about responsible gaming, visit our Responsible Gaming page.
Questions About Privacy?
If you have any questions or concerns about the protection of your information, our 24/7 support team is always ready to help.
Contact us:
Support in Bengali is available 24/7 via live chat